We accept all major credit and debit cards including Paypal. Purchases will show up on your statement as Southeats LLC.

If you are having difficulties with your coupon code, please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.

We take great pride in updating and organizing our inventory to ensure all expiration dates are accurately listed on our website.

Since many of our products are imported, the format of expiration dates may differ from what you're accustomed to in your home country, which can sometimes lead to confusion or the mistaken belief that products have expired.

To help clarify, here are the common expiration date formats you may encounter:

USA
MM/DD/YYYY or MM/DD/YY

International
DD/MM/YYYY or DD/MM/YY
YY/MM/DD or YYYY/MM/DD

Products from China do not have expiration dates. Instead, they display the production date, and the factory provides an estimated shelf life for each item.

We hope this clears up any confusion, and we're always here to help if you have any questions!

Food items: Can’t be returned for safety reasons.

Non-perishable items: Exchanges are welcome! You just cover the return shipping, and once we get the item with a tracking number, we’ll process your exchange.

Damaged or wrong items:

If something arrives damaged or isn’t what you ordered, you can request a refund, store credit, or replacement—as long as we have it in stock.

We want your experience to be smooth and stress-free, and we appreciate your understanding! 💛

No worries—we’ve got you! If your order hasn’t shipped yet, you can simply email us at hello@shopsoutheats.com or send a text to (401)-400-0310. Please provide your order number, email and or full name so we can find it quickly and help you out.

Want to make a change instead? We can absolutely update your order! If there’s an extra balance, we’ll send you an updated invoice. If we owe you a refund, we’ll take care of sending the difference back to you.

Not at all! You can totally check out as a guest. But here’s a little secret, creating an account is super quick, free, and makes future shopping a breeze.

Plus, we’re rolling out some fun perks soon, like loyalty points that add up to bigger savings and sometimes even surprise treats on us. The more points you collect, the more we can spoil you!

Once your order is on its way, we’ll send you an email with your tracking number so you can follow along every step of the journey. Make sure your shipping address and email are correct—that way, your goodies arrive right on time! Just a heads-up: once your order leaves our hands, it’s in the carrier’s care, so we don’t have control over it during transit.

Please refer to this page for information on how you can return a product.

Oh no—we’re so sorry if that happens! Please reach out to us as soon as you can and send along some pictures of the damaged item(s). You can email us at hello@shopsoutheats.com or send us a text at (401)-400-0310. We’ll make it right with a replacement, store credit, or a full refund, whichever works best for you. Your satisfaction is our top priority!

Absolutely! Your privacy and security are super important to us. We don’t store your credit card information, and all payments are fully encrypted, so your transaction is completely secure. Shop with peace of mind—you’re in good hands!

Oh no—your package didn’t arrive? We totally get how frustrating that can be! If your tracking says “delivered” but it hasn’t shown up, please check with neighbors, building management, or your local post office first. Often, packages turn up sooner than expected.

Quick heads-up: Claims need to be reported within 24 hours of delivery. If you wait too long, we might not be able to offer a refund.

Carrier Investigations: We can only issue refunds after the carrier completes their investigation. If the issue is escalated before that, we unfortunately cannot process a refund.

When refunds happen:

• Carrier’s mistake: Full refund. 🎉
  
• Buyer oversight: No refund (like wrong address or missed pickup). We’re humans too, and we can’t cover losses caused by things outside our control.
  

Customers are given option to purchase insurance during checkout.

We’re proudly based in Providence, Rhode Island, and all your tasty goodies ship straight from here!

Right now, we happily offer free shipping over $59 purchase via UPS and USPS to customers in the contiguous United States.

And great new, we now ship to Hawaii too! 🌺 We are working on adding Alaska, U.S. territories, and international shipping in the near future. Want to stay in the loop? Subscribe to our newsletter and you’ll be the first to hear about new shipping options!

We are working on adding Alaska, U.S. territories, and international shipping in the near future. Want to stay in the loop? Subscribe to our newsletter and you’ll be the first to hear about new shipping options!

Yes, we can ship to P.O. boxes as long as your local post office accepts the package on your behalf. Just a heads-up—if the package is rejected or can’t be delivered, we won’t be able to reship it for free, and any additional shipping costs will be your responsibility.

We ship all orders via UPS or the U.S. Postal Service. Orders are processed daily, and any order placed after 12:00 PM EST will be processed and shipped within 24 hours. That way, your goodies get to you as quickly as possible!

We process orders within 24 hours to get your goodies on their way as quickly as possible! For free shipping, we use UPS or USPS standard delivery, which usually takes 2–10 days, depending on how far you are from Providence, Rhode Island.

Sometimes carriers run into delays that are out of our hands, so we kindly ask you to keep that in mind when placing your order. We take pride in making your experience smooth and enjoyable, and we promise to do everything we can to get your order to you without a hitch!

Yes! You can change your address as long as your order hasn’t shipped yet. Just reach out to us quickly at hello@shopsoutheats.com, and we’ll help update it. If your order has already shipped, you’ll need to contact the carrier directly to request a change.

If a package can’t be delivered because of an incorrect address or if the carrier can’t access your location, any reshipping will be your responsibility. Please note that return shipping costs and any extra fees will be billed to the customer. Double-checking your address before placing an order can help avoid this—just a little tip to keep your goodies coming straight to you!