We accept all major credit and debit cards including Paypal. Purchases will show up on your statement as Southeats LLC.

If you are having difficulties with your coupon code, please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.

If your order hasn’t been shipped, please email hello@shopsoutheats.com for order cancellation and have your order number ready to facilitate this process.

Yes, we recommend you to register an account with us. Our registration process is fast, free, and will save you time for future purchases.

Once your order have been fulfilled, we will provide the tracking number to track your order when we ship out your order.

You are responsible for providing accurate addresses for timely delivery. Please note, we have no control over your order once it leaves our facility.

Please refer to this page for information on how you can return a product.

Please contact us and provide pictures of damaged item(s) as soon as possible to request a replacement.

Yes absolutely, customers' information privacy and security is our priority. We encrypted all your data during your transaction so that your transaction is completely secure.

We are located in Providence, Rhode Island.

At the moment, we currently offer USPS standard shipping to customers within the contiguous United States. This excludes Alaska, Hawaii, and US territories. Please subscribe to our newsletter and check back with us for further updates.

We are currently working on international shipping and will open more international countries in the near future, please subscribe to our newsletter for all updates.

Unfortunately, we do not ship to P.O. boxes.

We will ship all orders via the U.S. Postal Service. We ship orders daily, all orders processed after 4:00PM (EST) will be shipped the following day. For Monday shipping, please submit orders on Sunday by 4:00PM (EST).

We will ship all orders via UPS or USPS standard delivery. However, the pandemic has created new logistical challenges for our shipping partner so there may be shipping delays that are beyond our control. Please kindly take this into consideration when placing your order.

We take great pride in our customer service and can ensure we will do the best we can to give you a seamless experience. We appreciate your patience and understanding during these unprecedented times.

Once your order is fulfilled, you will receive a shipping confirmation email that contains the tracking number of your package.

Yes, it is possible to change address only if your order has not been shipped. Please contact us at hello@shopsoutheats.com as soon as possible. If your order has shipped, you have to contact the carrier for a change of address.

An order cannot be canceled or modified once it has been placed so please be sure that you have entered the correct shipping address and a valid email address as this cannot be changed. Reshipment of undelivered or lost packages due to an incorrect address will be your responsibility. Please note that the customer will bear all return shipping costs and any additional fees.